We fit seamlessly into your support apparatus. We offer a full range of maintenance and security services including security monitoring, maintenance upkeep, automatic backups, 24/7 emergency support, security audits, security updates, site audits, performance monitoring, performance tuning, and much more. For all tasks provided under support and maintenance period, the turnaround time will be 24-48 hours.

We assign a toll-free US number for exclusive use by your users and can even answer the phone with your company’s name. For your customers, it really is as if they’re talking to your support team – making it quite painless for you to collect maintenance revenue, while your team moves along.

SUPPORT CATEGORIZATION

 

Upgrades

Software Version Upgrades & Functionality Upgrades

Migration

Database Migration, Content Migration

Support

Post-release Support, Bug fixing, analysis & resolution and On-call support.

Maintenance

Packaged Software Maintenance, Website Maintenance, Custom Application Maintenance, Long-term Maintenance

Enhancements

Application Enhancements & Performance Enhancements

OUR MAINTENANCE & SUPPORT SERVICE OFFERINGS

 

Adaptative

We are adept in providing software maintenance and modifications wherever required. We are also conversant in initiating functional changes to the operating functions of your software applications.

Counteract

Our counteractive spirited software maintenance team is truly efficient in providing counteractive and remedial measures for any software related or maintenance services, bugs or errors, interface related or error coding of algorithms, which they set right asap.

Flawless

We aim to always provide flawless software maintenance for keeping you in the good books of your customer's and bettering your applications performance, robustness, maintenance and other features.

Preventive Measures

Our smart team is proficient in judging any futuristic issues that might crop up during the development process itself. Our thrust on 'Prevention is better than cure' helps organizations to overcome any foreseeable problems and nip it in the bud.

Flexible Pricing, Time and Material

In addition to our standard SLA (Service Level Agreement), we can offer you an SLA that meets your specific business needs.

Quality Assurance

Prior to reporting a task completion, we conduct extensive testing in our testing environment for quality assurance.

Online Ticketing System

We use the online project management tool Basecamp to monitor all of your requests which is quite easy to use and track the progress and process.

Confidentiality

Each project includes signing a Non-Disclosure Agreement (NDA), which safeguards any confidential information.

Why Settle For The Rest, When You Can Simply Have The Best!