An IT service desk is most important point of contact between an end user and the service provider. A service request dealt in timely manner with targeted outmost customer satisfaction, not only builds a strong relation between the two, but also enables the actual service to prevail. In a daily run , users are faced with a range of challenges including process related, knowledge related or actual bugs queries. Service desk should be able to manage this all, in reply with quick resolution to the all queries. IT service desks are expected to deliver a personalised, convenient, and swift response; a failure in this, always leads to advert effects on employee motivation and performance.

Neerja Softwares empowered with a team of dedicated service managers, acts as a point of contact between end users and organisations. Our IT service desk helps a user to attain a perfect resolution for all IT related queries.

Key features of service desk:

  • Act as a single point of contact (SPOC) for IT Support
  • Used as a tracking solution customer related queries
  • Automated ticket tracking, routing and email notifications
  • Query Management
  • Provide tier 1, 2 support and pass queries ownership if required
  • Managing the Knowledge Base

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