We hold ourselves to the highest standards and consider our customers our top priority. This is why we have a full support system for your websites and applications in place.
Regardless of the issue our team is here to support you and resolve it in the shortest possible time.
We offer flexible support options that are custom designed to provide you with as much or as little support as you need, when you need it. If you choose between dedicated or support-on-priority, you are free to fully customize either plan to meet with your needs and budget. View our support options below and get in touch today to keep your site moving in the right direction!
Complete Support 24/7
Whether you are looking for an advice, update on current project or want to report an issue our team is available 24/7 via email or phone.
Dedicated team of experts
Regardless of the service that you are using we will dedicate a team to resolve all the issues you report. Rest assured that your issue will be resolved in the shortest time possible.
WHAT WE OFFER YOUR BUSINESS
Business support
There are more than just “technical issues” that you may experience, this is why we have a business support team that will work closely with you to resolve any type of issues that you may have.
Dedicated team
Once you report an issue we will dedicate a team that will focus solely on resolving it, leaving you free to focus on your expertise, running your business.
Email support
Our issue tracking system is set in place to ensure that even the smallest issue is tracked and resolved; you are fully informed via email throughout the entire process.
Phone Support
It can be difficult to explain your issue via email or you simply want to speak to someone over the phone that is why our phone support is here. Just give us a call, we are here 24/7.
PRE-PAID MAINTENANCE & SUPPORT PLANS
We offer flexible support options that are custom designed to provide you with as much or as little support as you need, when you need it. Whether you choose dedicated or support-on-priority, you can fully customize either plan to meet your needs and budget. View our support options below and get in touch today to keep your site moving in the right direction!
Monthly Dedicated Support
Dedicated support means that you are provided with a dedicated resource who is always available to handle any emergency or support request that you have. You are provided with a certain amount of work hours based on your needs and any additional hours required are available at a discounted rate. Dedicated support is charged on either a monthly or yearly basis.
Support-on-Priority
Support-on-Priority means that you can open a ticket for any work that you require and we’ll delegate a resource for completing your requirement on a first come first served basis. Support-on-Priority can be purchased in hourly buckets of 10/20/50/100, as per your requirement. Bear in mind that the more hourly buckets you purchase, that greater the discount rate. Support-on-Priority is charged on per hour basis.
Fixed-Price Project Support
Have a Drupal website or software project that you need a fixed-priced bid on? We've got you covered! Our 150+ person team of Drupal professionals will help you leverage the power of Drupal to build any size website or software application. If you are having project management experience, you can hire one of our experienced dedicated Drupal programmers for any of your Drupal software or website project, OR you can hire a full design and development services team with a project manager if you do not have experience managing products.